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Open Positions - Expert

  • Expert

    System Analyst

    Some of your responsibilities as a System Analyst will be to:

    • Provide technical support services to users by resolving incoming requests by phone/email
    • Diagnose – Resolve – Dispatch user incidents/requests Keep users informed about the problem/request resolution progress;
    • Identify/implement or initiate process improvement actions to maintain/increase customer satisfaction
    • Ensure detailed explanations of user incidents and enter call resolutions into Service Desk System
    • Interact with resolution groups in the resolution of user and support issues to ensure timely resolution of problems and positive impact on user satisfaction
    • Monitor systems and events


    What we look for and will NOT compromise on:

    • Strong work ethic, intellectual curiosity, talent, enthusiasm and willing to build a career in the field of IT
    • Good troubleshooting skills and strong knowledge of MS Windows, MS Office, hardware and peripheral devices
    • Good understanding of Windows Networking (DHCP, DNS) and Active Directory management
    • 6 months to 1-year experience in the field of technical support
    • Team player with excellent communication skills; ability to establish and maintain effective working relationships with clients and Indeavr personnel


    What we will value but NOT insist on:

    • Microsoft or other certification;
    • Bachelor or Master degree in Computer Science;


    Indeavr will provide you:

    • Busy, dynamic and involving work day
    • Experience and performance based remuneration package
    • Direct financial and mentorship support for professional and personal development
    • Opportunity to work within a culture that actually stimulates knowledge and experience sharing

     

    Indeavr is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability and age.


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

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